–More than 80% of the travellers attended to had difficulties in moving long distances or going up and down stairs
–This service received 4.15 out of 5 in the quality surveys
–The service can also be requested from Aena’s new app since last year
Federico García Lorca Granada-Jaén Airport, also known as Granada Airport, attended to 4090 people with reduced mobility (PRM) in 2016 in such a way that the specialised agents who provide this service assisted on average 11 passengers every day.
82.2% of the assistance provided covered the needs of travellers with problems to move long distances between the terminal building and the plane, or to go up and down stairs.
A significant amount of support was also provided to passengers who had problems walking or couldn’t walk at all and needed to be accompanied throughout their itinerary and shown to their seats on the aircraft (10.6%). The rest of the assistance was distributed among partially or fully visually impaired travellers (3.3%) and other groups with a smaller presence.
The FGL Granada-Jaén Airport has ten wheelchairs, one electric climbing chair and two ambulifts – vehicles with a lift platform – to cover this service, together with several signposted meeting points inside and outside the terminal building where users of the service may get in touch with the agents and start their journey with the necessary assistance.
According to the quality surveys that are regularly carried out in airport terminals, this service is among the best rated by passengers with a score of 4.15 out of 5 at the end of 2016.
