Air Canada has just been named the 9th best airline in the world and the 1st in North America within AirHelp’s ranking system.
Comfort, on-time arrivals and the customer service offered on each flight are just some of the factors which influenced this decision.
AirHelp is a start-up that helps passengers around the world resolve disputes with air airline companies and periodically carries out rankings to determine the quality of service of major airlines.
In the 2016 ranking AirHelp compared 80 airlines around the world to help users find the best flight option for their trip.
Airlines are compared with three different criteria to inform travellers how they perform against their competition: quality and services, from boarding to landing; punctuality, determining the average percentage of on-time arrivals (landing 15 minutes late at the most after the scheduled time); and how well they resolve compensation claims.
The rating takes into account how efficiently and fairly an airline is when handling compensation claims for delays, including the percentage of claims rejected, how long the process takes and the number of compensation payouts.
Air Canada stood out for its food, entertainment, extra leg space between seats, choice of beverages and online bookings and check-ins.
The company scored 8.1 points, placing it in 9th position in the global rankings and first in North America, and above Lufthansa, Air France, British Airways, United Airlines and American Airlines.
Luis Noriega, Air Canada’s Managing Director for Mexico, Central America and Cuba, said: “We’re delighted to be among the leading airlines in the world. This shows the effort of our 30,000 employees in carrying out the management team’s strategic plan to convert Air Canada in a leading airline globally and gives us a prominent position as we’re the only American carrier named in the ranking.”
