Nowadays, hotels are well aware that one of the keys to capturing and retaining clients is to offer them cutting edge technology in addition to excellent customer service.
Put simply, they need to provide extra services that add value to the holiday experience. An excellent example of this is Quonext’s hotel management software, QuoHotel. This system gives hotels greater control and easier management of all reservations made through tour operators. This is performed separately from other channels, via a Channel Manager.
QuoHotel is a hotel management software which incorporates each of the tools required within the hotel sector.
All reservation correspondence, whether made via emails or on the website, is also stored in the QuoHotel system. This allows for automatic processing of practically 100% of incoming hotel reservations generated through other systems.
Signed deal
Altia recently signed a deal with Quonext that will allow it to increase the efficiency of its hotel operations, implementing a management system based on ERP and Microsoft Dynamics NAV which aims to simply and securely speed up its operations, while making progress towards a comprehensive hotel management solution.
It comprises a PMS (Property Management System) for day-to-day management; an ERP (Enterprise Resource Planning) system for financial matters; a CRM (Customer Relationship Management) system for the capture and retention of clients; as well as BI (Business Intelligence), POS (Point of Sale), marketing and additional service management tools.
Keeping up with the digital age, the hotel sector’s transformation strategy encourages the use of tools such as QuoHotel, helping hotels to speed up and optimise their internal processes. This, in turn, helps them to offer their guests a more enjoyable stay.
Online services for access to reservation details
This integration—which entails the use of various online services that allow access to QuoHotel’s reservation details—will be offered to Quonext’s clients, hoping to spark the implementation of various projects similar to those previously carried out successfully by Altia in large chains. For example:
- The automatic integration of reservations made through holiday tour operators such as TUI, Thomas Cook, Jet2Holidays, MTS, W2M, etc. This is a separate operation to the integration of other channels, which is done by a Channel Manager hired by the client. This allows all reservation correspondence to be digitally stored on the QuoHotel system in PDF format, regardless of whether the reservation correspondence derives from an email or the website.
- The digitalisation of processes requiring client interaction in the form of digital signatures on tablets. This may include check-ins or other Reception procedures (currency exchange, parking reservations, material deposits or safe boxes, towel rental, etc.). QuoHotel stores all the documentation generated throughout the reservation life cycle, beginning with the check-in registration slip. This is converted to a digital format, meaning it can be accessed at all times. This represents a huge advantage to QuoHotel software users, providing added value in several ways, including a more complete PMS.
- The implementation of the client identification system and the presence monitoring system via NFC wristbands in various areas of the hotel (gym, restaurant, spa, etc.); the opening of doors with smart locks made by different manufacturers, such as Salto, Tesa, Omnitech, etc.; and payments made via an internal expense account assigned to specific guests for purchases made in the hotel’s various dining and retail outlets.
